Financial Services Guide

Version: 3 February 2020

Licensee: PFA Adviser Services Pty Ltd (AFSL 425511)
This Financial Services Guide (FSG) is authorised for distribution by PFA Adviser Services.

Authorised Representatives:
Personal Financial Advice Pty Ltd atf The Fouvy Family Trust (ASIC# 311276 ACN 123 407 778) is a Corporate Authorised Representative Patrick Fouvy (ASIC# 311277)

The Authorised Representatives act on behalf of PFA Adviser Services who is responsible for the services that they provide.

Contact Details
132 Cremorne Street Richmond VIC 3121
Phone: (03) 9017 3820

Purpose of this FSG
This FSG will help you decide whether to use the services that we* offer. It contains information about:
• The services we offer and their cost
• Any conflicts of interest which may impact
the services
• How we are remunerated
• How we deal with complaints if you are
not satisfied with our services.
* In this document ‘we’ refers to Personal
Financial Advice and Patrick Fouvy.

PFA Adviser Services
PFA Adviser Services holds an Australian Financial Services Licence. It is required to comply with the obligations of the Corporations Act and the conditions of its
licence. This includes the need to have adequate compensation arrangements in place with a Professional Indemnity insurer for the financial services that it and its current and past representatives provide.

Our services
We are authorised to provide personal advice and dealing services in the following areas:
• Superannuation and SMSF
• Retirement planning
• Portfolio Management
• Managed investments
• Personal risk insurance
• Securities (direct shares)
• Margin lending facilities

The financial advice process
We recognise that the objectives and personal circumstances of each client are different. Where we provide personal advice, we will listen to you to understand your objectives and circumstances. We will also ask questions to make sure we provide advice which is in your best interests.

When we first provide personal advice to you it will be explained thoroughly and documented in a Statement of Advice which you can take away and read.
The Statement of Advice will explain the basis for our advice, the main risks associated with the advice, the cost to you of implementing the advice, the benefits we receive and any conflicts of interest which may influence the advice.

For financial products other than securities, we will provide you with a Product Disclosure Statement. This contains information to help you understand the product being recommended.

At all times you are able to contact us and ask questions about our advice and the products we recommend.

You can provide instructions to us in writing, via phone or via email. In some cases, we may require you to provide signed instructions.

We may provide further advice to you to keep your plan up to date for changes in your circumstances, changes in the law and changes in the economy and products.

If we provide further advice it will be documented in a Record of Advice which we retain on file. You can request a copy of the RoA document at any time up to 7 years after the advice is provided.

Fees
All fees are payable to the Fouvy Family Trust.

Advice Preparation Fee
The Advice Preparation fee includes meeting with you, the time we take to determine our advice and the production of the SoA. The Advice Preparation fee is based on the scope and complexity of advice provided to you. We will agree the fee with you before providing you with advice.

Advice Implementation Fee
If you decide to proceed with our advice, we may charge a fee for the time we spend assisting you with implementation. We will let you know what the fee will be in the SoA.

Ongoing Services Fees
Our ongoing service fees depend on the
ongoing service that we provide to you. They
are typically an agreed fixed fee which is either
paid directly by you or via your investment on
an annual or monthly frequency.
The services and fees will be set out in the SoA
or RoA that we provide to you.

Commissions
We receive commissions and other benefits from some product providers. The commission or benefit will vary depending on the recommended product and will be
documented in the SoA or RoA.

Insurance Commissions
Personal Financial Advice receives a one-off upfront commission when you take out an insurance policy we recommend. We also receive a monthly commission payment for as long as you continue to hold the policy.

Investment Commissions
Personal Financial Advice may receive a monthly commission payment from some investment providers. This will be based on your account balance and will continue to be paid for as long as you hold the investment.

Placement Fees
We may receive one-off placement fees where you invest in some listed investments (eg bank issued hybrids, IPO’s and listed managed funds). These will be paid by the issuer of the investment and will typically be a set % of the investment amount.

Other Benefits
We may also receive additional benefits by way of sponsorship of education seminars, conferences or training days. Details of any benefits received above $100 will be maintained on a register which is available to you on request.

Referral Fees and Commissions
We do not receive any fees or commissions where we refer you to external parties. Our referral is to trusted providers who will act in your best interests.

We do not pay fees or commissions to external parties who have referred you to us. We accept the referral in good faith and will act in your best interests.

Adviser Remuneration
Patrick Fouvy is remunerated as a beneficiary of the Fouvy Family Trust.

Conflicts of Interest
Patrick Fouvy may recommend investments in shares that he holds or may hold in the future. You will be advised where a conflict of interest may exist and how the conflict will be managed.

Making a Complaint
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us or put your complaint in writing to our office. If you are not satisfied with our response you can refer it to the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. This service is provided to you free of charge.

Your Privacy
We are committed to protecting your privacy. We have a Privacy Policy which sets out how we collect, hold, use and disclose your personal information. It also sets out how you can access the information we hold about you, how to have it corrected and how to complain where you are not satisfied with how we have handled your personal information. Our Privacy Policy is available on request and on our website.